13 Lee Warner Road
tel: (+44) 1760 721770
mob: (+44) 7768773414
Booking Terms and Conditions
1. The Agreement
Doukades Villas acts as booking agent for the owners of the villas and apartments and the ultimate property rental contract is between the property owner (hereinafter called the Owner) and the party leader. The agreement between Doukades Villas (hereinafter called the Company or we) and the person making the booking (hereinafter called the Customer or you) is valid only after a signed Booking Form is received by the Company together with the appropriate deposit, and the booking has been confirmed to the Customer by the Company in writing. By signing the Booking Form the Customer accepts these Terms and Conditions and confirms that he or she is authorised to do so on behalf of all other persons named on the Booking Form. Only persons named on the Booking Form are entitled to use the property and the number of persons occupying the property must not exceed the advertised occupancy level unless by prior consent from the Company.
2. Paying for the Property Rental
A deposit of 20% of the total rental price is required at the time of booking. The balance of the total rental price is due and must be paid in full 60 days before arrival, or where the booking takes place less than 60 days before arrival, the full amount is due immediately. We reserve the right to cancel your booking and retain your deposit if payment is not received by the due date.
3. Security Deposit
A refundable security deposit of £200, or its equivalent in US dollars or euros, is required with payment of the final rental balance to cover any loss or damage that occurs during your stay in the property. This will be returned to you in full 30 days after your departure from the property, providing no loss or damage is reported. Should loss or damage occur, a deduction will be made to the amount of replacement/repair and the balance returned to you.
4. Paying for the Sailing Options
Any sailing options included on the Booking Form will be due for payment in full 60 days before arrival.
5. Paying for Car Hire
Doukades Villas acts as booking agent for the car hire operator. The final contract for the car hire will be between the Customer and the car hire operator. Doukades Villas will make every endeavour to fulfil the Customer’s requirements, but cannot accept responsibility for any actions or alterations made by the operator that are outside of the Company’s control. All payments for car hire and fees are paid in Corfu at the time of hiring.
In the event that you cancel your booking, any payments that have been made by you up to the date of cancellation will be non-refundable. In the event that you, or any person in your party, is in breach of the Terms and Conditions herein, the Company and the Owner reserve the right to cancel your booking, and retain any monies paid up to the date of said cancellation. If you wish to make a change to your booking these must be notified in writing to the Company and we will make every endeavour to assist you where possible.
If through circumstances beyond the Company’s control it is necessary to cancel the booking agreement, the Company and the Owner will refund any monies paid by the Customer without interest or further compensation. The Company may at its discretion offer alternative accommodation of equal standard as an alternative to a full refund.
7. Arrivals and Departure
The rental period commences at 4.00pm on the day of arrival and ceases at 10.00am on the day of departure in order to allow adequate time to prepare the property for in-coming customers. If required, our representative will make arrangements for the secure storage of your luggage until the time of your departure for the airport. Where members of your party stay in the property beyond the time of 10.00am without the consent in writing of the Company, we reserve the right to invoice the Customer in respect of any additional days spent at the property and any loss caused to the Company or the Owner as a result of disturbance made to other rental customers who would have been using the property had it not been for the late departure of your party.
8. Swimming Pool
The property has a private swimming pool that is solely for use by the resident guests of the property. The Company and the Owner do not accept any liability for any injury however caused as a result of the use of the pool. Children are to be supervised at all times and there should be no diving and no glassware taken near the pool area.
No items may be removed from the property including linens and towels. Customers must provide their own beach towels. Furniture must not be moved between rooms.
Corfu is a Greek island and as such mosquitoes and small creatures are inevitable and are not a cause for complaint. Please do not leave food on counter tops or in the pool area. Clean up spills immediately and do not eat in the bedrooms. We advise you to keep all windows and doors closed whenever possible; not only will this help to keep bugs from the property, but it will also enable the air conditioning units to function more efficiently. Please do not leave the air conditioning running when the property is vacant. Failure to comply with this request may result in the loss of your security deposit.
The properties are rented on a self-catering basis. You are responsible for purchasing food, paper goods, cleaning supplies and other necessities during your stay. An initial supply of soap, dish washing liquid and bathroom tissue is supplied. Where other consumables have been left by the Owner or previous guests, we kindly request that you replace any items that you use.
12. Your Responsibility
The party must treat the property, its furniture, fittings, utensils and other facilities with respect. Any loss, damage or non-working items should be reported to the Company’s local representative immediately who will arrange for replacement or repair. The Company and the Owner reserve the right to withhold any monies from the security deposit to pay for any loss or damage caused to the property or its contents by any member of the party.
The Company and the Owners do not accept any liability whatsoever for death, personal injury, accidents, loss or damage to persons or personal effects, however caused. Guests are reminded to exercise care as to the personal safety of themselves and all party members. Whenever possible, valuables should be left secure and out of sight. All doors and windows should be closed and locked when exiting the property.
14. Force Majeure
The Company and the Owners of the properties will not be liable for loss or delay occasioned by Strikes, Riots, Political Unrest, Hostilities, War, or threat of War, Terrorist Activity, Closure of Airports, Floods, Hurricane or any other event beyond their control.
15. Travel and Health Insurance
It is a requirement for the Customer and the other members of the party to have appropriate travel and medical insurance in force for the period of rental. All matters arising with regard to loss or injury should be directed to the respective insurance company.
All passengers, including children and infants, must possess a full passport valid for at least six months beyond their return date. It is the responsibility of the Customer to make sure that he/she has all the correct travel documents. The Company cannot accept any liability for any refusal of passage or entry into Corfu.
We reserve the right to terminate your occupation of the property in the event that your behaviour or that of a member of your party is such that is likely to cause distress, damage, danger or annoyance to our other customers, employees, agents, property or any third party including any breaches of these Terms and Conditions. We will not be liable for any refund, compensation, or any additional costs incurred by you. We cannot accept any liability for the behaviour of other parties staying at our properties.
18. Problems or Complaints
In the event that you experience any problems with the property you must contact our local representative who will do their best to assist and rectify the matter as soon as is practically possible. Should a problem remain unresolved the Company must be notified in the United Kingdom immediately.
Every effort has been made to ensure the accuracy of the information and descriptions concerning the properties and services contained in our website and in our literature. However, content and circumstances are subject to change from time to time, and whilst we will make every endeavour to notify you of any change that may affect your booking, we cannot be held responsible for any errors, omissions and changes beyond our control.